6.3 PROCESSES, PROCEDURES, AND PRACTICES MATRIX
If
we create a matrix in which the rows are KM Processes and the columns KM
Procedures and Practices, and in which the ordering, top to bottom and left to
right is roughly in chronological or developmental order, and we check which
process a practice or procedure is primarily designed to serve, the
matrix looks like:
That
matrix reveals several interesting things. Almost everything one does in KM is
designed to help find information and knowledge. However, if we assume that the
main goal of KM is to share knowledge and even more importantly to develop new
knowledge, then the Knowledge Audit and the Tags, Taxonomies and Content
Management stages are the underpinnings and the tools. It is the knowledge
sharing and knowledge creation of one on one communications enabled by
expertise locators, and the communal sharing and creation of knowledge enabled
by communities of practice toward which KM development should be aimed.
