THE
STAGES OF KM DEVELOPMENT
TheThree Stages
of KM
1.
STAGE I “By the
Internet out of Intellectual Capital”
·
Information
Technology
·
Intellectual
Capital
·
The
Internet (including intranets, extranets, etc.)
Key
Phrases: “best practices,” later replaced by the more politic “lessons
learned”
2.
STAGE II Human and
cultural dimensions, the HR, Human Relations stage
·
Communities
of Practice
·
Organizational
Culture
·
The
Learning Organization (Senge), and
·
Tacit
Knowledge (Nonaka) incorporated into KM
Key
Phrase: “communities of practice”
3.
STAGE III Content and
Retrievability
·
Structuring
content and assigning descriptors (index terms)
Key
Phrases: “ content management” and “taxonomies”
4.
STAGE IV ? Access to
External Information
·
Emphases
upon External Information and the recognition of the Importance of Context
Key
Terms: “context” and “extranet”
