Introduction
1.1 WHAT
IS KM?
Three
classic definitions of KM ones are presented here. At the very beginning of the
KM movement, offered the following:
- Davenport,T. (1994)
“knowledge management is the
process of capturing, distributing, and effectively using knowledge”
This
definition has the virtue of being simple, stark, and to the point.
2. Duhon (1998)
A discipline that promotes an integrated approach to
identifying, capturing, evaluating, retrieving, and sharing all of an
enterprise’s information assets. These assets may include databases, documents,
policies, procedures, and previously uncaptured expertise and experience in
individual workers.
a bit more specific and informative, and it is
illuminating because it makes explicit not just conventional information and
knowledge units, but also “tacit knowledge,” or implicit knowledge.
3.
McInerney,
C. [2002]
“KM is an effort to increase useful knowledge within
the organization.Ways to do this include encouraging communication, offering
opportunities to learn, and promoting the sharing of appropriate knowledge
objects or artifacts.”
This definition emphasizes the interactive aspect of
KM, that is, knowledge sharing by people rather than the common understanding
of knowledge management as a system used to organize ‘knowledge objects.’
